Love the game hate the service

Ive invested a lot into my farm but recently have been brushed off by customer service when I made a in app purchase that didnt go through. Immediately I was told to wait (never had to wait before) and to contact Apple. Apple has no clue because they didnt receive the money. In following up they are still sending me the basic standard message and not addressing my concerns or giving me what I paid for. Very frustrating. Still not resolved.

Chefini about Hay Day, v1.33.134